When to call
Pick the issue closest to yours. Read what's probably happening, then read what it's costing you every day you wait.
What may be happening
The buyer refuses part or all of a delivery, citing condition, specification, documentation, or timing.
Why delay increases the risk
Storage, demurrage, and deterioration costs accumulate daily. The goods may lose commercial value or shelf life while you negotiate.
What may be happening
The counterparty says the product does not meet the agreed specification, standard, or expectation.
Why delay increases the risk
Evidence disappears: samples get consumed, storage conditions change, and independent verification becomes impossible.
What may be happening
An invoice is unpaid, partially paid, or made conditional on an unresolved commercial issue.
Why delay increases the risk
Ageing receivables become harder to recover. Every additional shipment increases your exposure.
What may be happening
The importer requests a discount, credit note, or indemnity, sometimes tied to future orders.
Why delay increases the risk
Informal concessions made under pressure set a precedent that is difficult to reverse later.
What may be happening
Performance, reporting, pricing discipline, exclusivity, or channel conduct is in dispute.
Why delay increases the risk
Market position and brand control erode while the relationship stalls.
What may be happening
The counterparty demands new prices, terms, or conditions, often mid-contract or mid-season.
Why delay increases the risk
Pressure increases as deadlines approach, reducing the room to prepare an alternative.
What may be happening
Replies stop, meetings are postponed, or decisions are deferred without explanation.
Why delay increases the risk
Silence is often the sign of a decision already being taken on the Korean side.
What may be happening
A situation involving a Korean counterparty that puts money, product, or the relationship at risk.
Why delay increases the risk
Unclear situations tend to narrow the options available the longer they go unaddressed.
This service is most appropriate when there is an active Korean counterparty, a concrete commercial problem, a decision deadline, or identifiable financial exposure.